Return & Exchange Policy

TechOriginals is committed to delivering fully tested, quality-assured refurbished laptops. In the rare event something doesn’t go as expected, our 15-day return and exchange policy ensures a fair and transparent resolution process.

Return/Exchange Window

You can raise a request for return or exchange within 15 days of receiving your order.

Valid Reasons for Return or Exchange

  • Wrong product delivered (model, configuration, or brand mismatch)
  • Dead on arrival (device does not power on)
  • Performance issues after initial troubleshooting support
  • Physical damage during transit (must be reported within 24 hours of delivery)
  • Missing promised accessories (e.g., charger or cable)
  • Product does not meet expectations, subject to proper review

Conditions for All Returns and Exchanges

  • A clear, unedited unboxing video must be recorded from the moment the sealed package is opened.
  • The video must clearly show:
    • The sealed box
    • The unpacking process
    • The product and included accessories
    • The issue being reported, if applicable
  • All original packaging, invoice, and accessories must be returned intact.
  • The unboxing video must be uploaded via Google Drive, WeTransfer, or any downloadable link and shared over email or WhatsApp.
  • All return/exchange requests must be emailed to support@techoriginals.in.
  • Requests that do not meet these conditions may be rejected.

Return or Exchange Not Accepted If

  • The product has been damaged, tampered with, or misused after delivery
  • Original charger, packaging, or invoice is missing
  • Battery backup is within acceptable refurbished standards
  • Issues are due to third-party software or customer-installed applications
  • No valid unboxing video is submitted

Exchange Process

  • An exchange will only be initiated after the original product is received by TechOriginals and passes inspection.
  • If the same model is not available, a comparable replacement will be offered, or a refund will be issued.

Refund Policy

  • The returned product is received and inspected by our team.
  • The return is approved based on inspection findings.
  • Refunds will be processed within 5–10 working days after approval.
  • Refunds will be issued via bank transfer only.
  • Please ensure your correct bank account details are shared at the time of return request.

How to Raise a Return or Exchange Request

  • Email support@techoriginals.in with the following details:
    • Order ID
    • Description of the issue
    • Link to the unedited unboxing video or send it via official WhatsApp 9810818760 along with all details
    • Supporting photos (if applicable)
    • Bank account details (for refund requests only)
  • Our team will review your request and respond within 24–48 working hours.
  • If approved:
    • A reverse pickup will be arranged
    • Exchange or refund will be processed only after full inspection of the returned product